From booking to check-out, step by step.
Everything you need to know about booking a Wheelerz service, paying for it and how the bill is worked out.
- 1
Pick your mall
Choose the Wheelerz location you are visiting. Services and prices are set per mall, and we remember your choice for next time.
- 2
Choose a service and a time
Book for right now, or for any half-hour slot within the mall’s hours up to 30 days ahead. You can also book for someone else.
- 3
Pay
Pay online through PhonePe — UPI, card or netbanking — or, for a same-day request, at the Wheelerz desk. Bookings for later are paid online.
- 4
Meet the team and check in
Your attendant meets you, or you collect from the desk. Tap Check-In when you are ready — billing for hourly services starts from that moment.
- 5
Check out
When you are done, the team checks you out and settles the final bill from your actual use. You can rate the service afterwards.
What happens after you book
With an attendant
Wheelchair or pram with attendant · Handsfree shopping
A team member is assigned to you. You see their name and number once they accept, and when they have reached the meeting point you chose.
Collected from the desk
Self-use wheelchair or pram · Power banks · Baggage storage
Pick up from — or hand in at — the Wheelerz desk. Self-use wheelchairs and prams are issued against an original ID, held at the desk and returned when you bring them back.
Arranged for you
Cab booking · Gift wrapping · Flowers · Restaurant tables
The desk arranges it. Wrapped gifts and flowers are ready at the mall’s collection point; cabs and tables are confirmed by the team.
Fair, to-the-minute pricing
You always see your mall’s rate before you pay. The final bill follows what you actually used.
See services & rates- Hourly services
- The first hour is the minimum; after that you pay only for the minutes used. Use a chair for 1 hour 15 minutes and you are billed for exactly 1.25 hours.
- Per bag
- Baggage storage is charged per bag, from the moment the desk takes your bags in.
- Booking amount
- Cab, restaurant, gift-wrapping and flower bookings carry a booking amount; anything variable, such as the cab fare, is added at the desk.
- GST
- 5% GST is shown as its own line where the mall charges it — never hidden in the price.
- Longer or shorter than booked
- The final bill follows your actual check-in to check-out time. If it comes to more than you paid, settle the balance online or at the desk. Unused time is not refunded.
Good to know
- An online booking that is not paid is cancelled after 60 minutes — or straight away if the payment fails — so the slot goes back to other guests.
- Every request has a live status under My bookings: assigned, on the way, reached you, in progress.
- Booking for someone else? Enter their name and number — the team contacts them directly, and you can follow along.
- The website and the Wheelerz app share one account — book on one, track on the other.
Frequently asked questions
How is the price worked out?
Each location publishes its own rates, shown before you pay, with 5% GST as its own line where the location charges it. Hourly services bill the first hour as the minimum and then only the minutes you use; baggage storage is charged per bag.
When do I pay?
At booking. Pay online by UPI, card or netbanking through PhonePe, or at the Wheelerz desk for a same-day request. Bookings for a later time are paid online when you book.
What if I use a service for longer or shorter than I booked?
The final bill follows actual use from check-in to check-out. If it comes to more than you paid, you settle the balance at the desk or online. Time you did not use is not refunded.
Why do you hold an ID for self-use rentals?
A wheelchair or pram you use on your own is issued against an original Aadhaar card, driving licence or voter ID, which is returned when you bring it back. We record only that it was taken and returned — we never photograph or copy it.
Are the wheelchairs and prams clean?
Yes. Hygiene and sanitation come first: every wheelchair and pram is cleaned and sanitised after each guest, before it is handed to the next — seats, armrests, handles, harnesses and trays included.
Can I book for someone else?
Yes. Choose “Someone else” when you book and enter their name and mobile number. The team contacts them directly, and you can follow the request from your account.
How far ahead can I book?
Up to 30 days, at any half-hour slot within the location’s opening hours — or book for right now.
Do I need the app?
No. Everything — booking, paying, tracking, checking in and rating — works here on the website. The app uses the same account if you prefer it.
Still unsure? Ask us or book a service.