Privacy policy

If you book a service on this website or in the app: your name, mobile number and date of birth, which is how we identify you and reach you during a service. Every request you make is stored with it: the service, the location, the times you checked in and out, the amount charged and the 5% GST on it. If you book on someone else’s behalf, we store the name and mobile number you give us for them.

If you rent a wheelchair or pram to use yourself, our team holds an original identity document at the counter until you return the equipment. We record that a document was taken and returned, and who on our team handled it. We do not photograph, scan or store the document or its number.

If you pay online. Payments go through PhonePe. You enter your UPI, card or netbanking details on PhonePe’s own payment page, never on our website or in our app, and we never see or store them. What we keep is the payment reference PhonePe returns, the amount, and whether it succeeded.

On this website, signing in keeps a session token in your browser’s local storage so you stay signed in between visits; signing out removes it. We do not use advertising cookies or trackers.

In the apps. If you allow notifications, the app registers a push token for your device so we can tell you when an attendant is allotted, when your request starts and ends, and when a bill is ready. If you allow it, the guest app asks your phone for its approximate location, once, to open the Wheelerz mall in your city — the comparison is made on your phone and your location is not sent to us. Neither app uses the camera, contacts or advertising identifiers.

If you work for Wheelerz. The record created when you were onboarded — name, mobile number, address, date of birth, emergency contact, blood group — and your attendance: the shifts you clocked in and out of, and the requests you handled.

To carry out the service you booked, to bill it correctly with GST, to reach you or your attendant while a request is running, and to keep the accounting and staff records a business is required to keep. We do not sell your information, and we do not use it for advertising or profiling.

Our own people, and only as far as their role reaches: an attendant sees the requests allotted to them, a supervisor sees their location, a city manager their city, and head office everything. Our hosting and database providers process the data on our behalf under their own contracts, and PhonePe processes payments under its own privacy policy. We disclose information otherwise only where the law requires it.

Your account details for as long as you have an account. Invoices and the booking records behind them for as long as tax law requires them to be kept, which is longer — after an account is deleted these remain, with your name and number removed from them.

In the guest app: Profile → Delete my account. Your name, mobile number, date of birth and saved contacts are erased immediately, along with any review you wrote and the people you had booked for. Paid bookings keep their invoice, because we are required to — but they no longer carry your name or number.

You can also ask us to delete your account or write to info@wheelerz.in. A request still running has to be closed at the counter first.

Traffic between your browser or the apps and our servers is encrypted in transit. Guests sign in with their mobile number and a password, which is stored only as a salted hash. Access inside our console is limited by role, and changes to records are written to an audit trail.

Accounts are for adults booking services. A child accompanying a guest — in a pram, for example — is part of the service, not an account holder; we hold no information about them.

Write to info@wheelerz.in with any question about this policy, to see what we hold about you, or to have something corrected. If this policy changes, the date at the top changes with it.