Cancellation & refund policy

A booking made for later can be rescheduled up to two hours before its time, from My bookings on this website or in the app. Closer to the time, please speak to the Wheelerz desk at the mall and the team will help where they can.

Bookings cannot be cancelled from the website or the app. If you need to cancel, speak to the Wheelerz desk or write to info@wheelerz.in before your service starts; our team lead cancels it for you.

If we cancel your booking because of an equipment issue — the wheelchair, pram or other equipment you booked is unavailable or not fit to use — we refund the full amount you paid for that booking, GST included.

We arrange the refund with you directly, to your original PhonePe payment method or in cash at the desk.

• A booking cancelled for any other reason, including a change of plans, is not refunded.
• Time you booked but did not use is not refunded — the final bill follows actual use, with the first hour as the minimum.
• A balance charged at check-out for longer use than you booked is not refunded.

• An online booking left unpaid is cancelled after 60 minutes, or straight away if the payment fails. Nothing is charged.
• If money left your account but the booking shows as unpaid, the payment did not complete with us. Your bank or PhonePe reverses it automatically, usually within a few working days. If it has not come back, write to us with the booking code and we will chase it with PhonePe.

Write to info@wheelerz.in with your booking code, or speak to the Wheelerz desk. See also our terms of service.